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Omnichannel Engagement

For Pharmacy

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Partnering to transform pharmacy-to-patient engagement

Our solutions are designed to complement and extend the pharmacy's digital patient engagement strategy

  • Enhance patient engagement
  • Expand access to information and services online
  • Improve outcomes
  • Reduce pharmacist burden
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US patients represented by our pharmacy network

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Partnering with pharmacies across the US

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Working with 9 of 10 leading chains

Our Approach

Our approach leverages a variety of communication channels, robust content & resources, and an AI/ML platform to deliver persuasive, convenient and timely communications that help patients live healthier lives.

 

Channels

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Pharmacy Print

Provide important medication information directly at the pharmacy counter

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SMS/MMS Text

Send mobile messages as an extension of the pharmacy

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Direct Mail

Deliver letters to a patient’s home between visits to the pharmacy

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Two-way Chat

Enables patients to ask questions, get general support and book appointments at any time

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Push Notification

Send messages directly to a patient’s mobile device

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Virtual Medication Advisor

Provide conversational interactions via real-time digital avatar that answers gated med-based questions

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Pharmacy App

Deliver rich-media content and resources within existing pharmacy applications

 

Content and Resources

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Medication Education

FDA-mandated MedGuide content, digital patient education leaflets and treatment plans. Each document is translated into up to 21 languages. 

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Wellness Information

Scientifically/medically backed guidance to help patients develop positive physical health habits to decrease stress, lower risk of disease and increase energy.

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Financial
Support

Provides patients with transparent information about co-pays, generic alternatives, pharma-sponsored payment assistance programs and possible hidden fees. 

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Disease Management

Provides personalized patient communications that promote better outcomes by making it easier for patients to understand and follow treatment.  

 

Programs

Pharmacies can leverage the array of channels and credible content to deliver both sponsored and pharmacy branded programs to patients and the community. 

Adherence

Welcomes patient to the start of therapy and provides support to drive compliance

Vaccine

Educates and streamlines scheduling for immunization programs

Awareness

Provides patient with education to drive awareness for medication management

Disease Awareness & Education

Promotes information to support the needs of specific populations

Specialty

Supports patients with clinically relevant resources throughout the journey

Pharmacist Engagement

Provides valuable sponsored information and resources to the pharmacist to drive patient engagement

 

AI Enabled platform

THRiV™ is an omni-channel platform that leverages data and AI to deliver an individualized patient engagement experience. Sophisticated predictive modeling and machine learning, deliver valuable messaging delivered via targeted channels at the most appropriate time during the healthcare journey – translating into better outcomes and results.

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AI Enabled platform

THRiV™ is an omni-channel platform that leverages data and AI to deliver an individualized patient engagement experience. Sophisticated predictive modeling and machine learning, deliver valuable messaging delivered via targeted channels at the most appropriate time during the healthcare journey – translating into better outcomes and results.