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Omnichannel Engagement 

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Robust data and AI driven targeting delivers unprecedented results

Partnering with pharma to transform patient engagement through the pharmacy

  • Keeping patients on brand
  • Increased patient reach
  • Improved vaccination rate
  • Overall growth in ROI
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US patients represented by our pharmacy network

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Refills driven with our programs

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Communications sent over last 5 years

Programs

Program Development

Content and Resources

Channels

AI Enabled Platform

Our Approach

Our approach leverages a variety of communication channels, robust content & resources, and an AI/ML platform to deliver persuasive, convenient and timely communications that help patients live healthier lives.

 

Programs

Pharmacies can leverage the array of channels and credible content to deliver both sponsored and pharmacy branded programs to patients and the community. 

Adherence

Welcomes patient to the start of therapy and provides support to drive compliance

Vaccine

Educates and streamlines scheduling for immunization programs

Awareness

Provides patient with education to drive awareness for medication management

Disease Awareness & Education

Promotes information to support the needs of specific populations

Specialty

Supports patients with clinically relevant resources throughout the journey

Pharmacist Engagement

Provides valuable sponsored information and resources to the pharmacist to drive patient engagement

 

Program Development

With more than 30 years of experience working with pharma leaders we have developed a process to develop programs the drive results

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Design

A team of designers, clinical/RPHs, and data scientists manage every program, including the MLR review

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Execute

Multiple reviews, QA, testing and our AI-driven platform with precision targeting ensure success

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Monitor & Improve

Learnings are infused back into the program to increase success

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Analyze & Report

Program ROI & key metric analytics delivered via user-friendly dashboards

 

Content and Resources

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Medication Education

FDA-mandated MedGuide content, digital patient education leaflets and treatment plans. Each document is translated into up to 21 languages. 

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Wellness Information

Scientifically/medically backed guidance to help patients develop positive physical health habits to decrease stress, lower risk of disease and increase energy.

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Financial
Support

Provides patients with transparent information about co-pays, generic alternatives, pharma-sponsored payment assistance programs and possible hidden fees. 

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Disease Management

Provides personalized patient communications that promote better outcomes by making it easier for patients to understand and follow treatment.  

 

Channels

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Pharmacy Print

Provide important medication information directly at the pharmacy counter

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SMS/MMS Text

Send mobile messages as an extension of the pharmacy

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Direct Mail

Deliver letters to a patient’s home between visits to the pharmacy

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Two-way Chat

Enables patients to ask questions, get general support and book appointments at any time

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Push Notification

Send messages directly to a patient’s mobile device

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Virtual Medication Advisor

Provide conversational interactions via real-time digital avatar that answers gated med-based questions

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Pharmacy App

Deliver rich-media content and resources within existing pharmacy applications

 

AI Enabled platform

THRiV™ is an omni-channel platform that leverages data and AI to deliver an individualized patient engagement experience. Sophisticated predictive modeling and machine learning, deliver valuable messaging delivered via targeted channels at the most appropriate time during the healthcare journey – translating into better outcomes and results.

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